Returns

RETURNS

We hope you love your product but if you would like to return, we can make help!

REFUNDS

We offer refunds on all full priced items. Please contact us at hello@sarkman.co.uk with your order number to organise a return authorisation. Items must be returned in their original condition with all packaging. Cost of returning the items is responsibility of the customer and all return items must be post stamped within 30 days of their original delivery. We advise you return the parcel using a trackable shipping service with insurance as we are not responsible for items lost or damaged in transit.

RECEIVED AN INCORRECT OR FAULTY ITEM?

We take great care to ensure the item you receive is correct and in great condition but if a mistake has been made, please contact us at hello@sarkman.co.uk as soon as you can and we’ll sort it out. Generally, we’ll replace the item and cover the shipping cost of the return and replacement items.

Good traps! Read instructions and be patient...

Bought a couple of different traps, had most success with these. They are bigger and seem to be stronger than the others we purchased. And these were cheaper.

Gloves and instructions were very useful.

Keeping human scent off the traps and allowing the rats time to get used to them (baiting but not setting) etc. has helped catch a trap-shy rat.

Work every time - with the right bait

I have a neighbor with a huge overgrown garden (her house looks like a horror movie set as well). Consequently over the last few years we have the autumn influx of critters which move into my sheds for the winter. They even dug under the ground to come in via the floor! I have tried everything available to be kind to them, then to poison them then to trap them. Only death works because there are so many breeding mice next door. These traps are failsafe. Box has warnings in about useless bait (like cheese, peanut butter etc) and also comes with gloves and brushes to get rid of fleshy ick. You need a 2-pronged attack – I have heeded the advice and only put about six grains of poison in the middle well in each trap. I then set trap and dropped only about 2-3 grains beside trap to have a trail going to trap. Every single day I have set two traps as an experiment and every day I have caught two mice.

Note at end of November: I have now caught two mice a day for 16 days – found out they came in via a mole tunnel underground then chewed through a wall. I filled up hole n have no more since – using this method NOT ONE MOUSE HAS BEEN TRAPPED BY LEG ETC and all die quickly by instant effect as their eyes are still open in surprise. Not cruel and no lingering suffering for them, just instant.